Sometimes, customers let a company get away with murder — figuratively speaking. When something goes wrong, they take the first offer, whether it’s a voucher for a future hotel stay, a refurbished product, or an empty apology. You should almost never take the first offer.
The term “gimme pig” has been vaguely defined in the past as someone who collects cheap memorabilia. But lately, I’ve heard it applied to a specific kind of customer: Self-important, perpetually unhappy and difficult to please. Here’s how to know if you’re a gimme pig.
(iStockphoto) Everyone knows good service when they see it: The restaurant with a line out the front door, the retail store with customers that come back again and again (even if the prices are higher) or the hotel with a...
Let’s say your flight is delayed because of a blizzard, which coincidentally is happening right now to thousands of air travelers. Under an airline’s contract of carriage – its terms and conditions – it owes you nothing during a weather delay. A lot of air travelers beg to differ. Is our expectations-meter broken? In some cases, yes.