Shopping around for a bargain is great, but be careful if you find an exceptionally good deal. Ask yourself these seven questions to determine if that vendor promising you 85 percent off is a legit business and not just a shady operation looking to make a quick buck off of your frugal intentions.
Whether you’re collecting credit card rewards or frequent flier miles, you probably already know that loyalty programs can lead to compulsive buying behavior. Question is, should you participate – or shouldn’t you?
When it comes to being a responsible shopper, we’ve all lost our minds. Businesses don’t necessarily want us to know we’re irrational, because they can profit from our subconscious shopper. Here are a few secrets you need to know.
When the service is so awful that you feel like taking a swing at an employee, or falling to the ground and wailing, give yourself a little time-out and watch these videos of customers behaving really, really badly.
I field complaints from angry customers every day. And while many of these grievances are completely legitimate, some aren’t. And the ones that don’t pass muster are usually maddening not for what they say, but what they don’t say.
When you call a company’s “800” number with a problem, no one tells what to say – or what not to say.
There aren’t any customer-service etiquette classes you can take in school. Maybe there ought to be, so you don’t fall into any of these common traps.