Knowing the right person can mean the difference between being ignored and getting the service you deserve. It’s a sad fact that some emails never reach a company, while others are lost or are ignored. Here are the steps to finding the right name and email address.
Getting the phone number for a company is easy: it’s listed in every directory, and the company wants you to call it so it can sell you something. Finding the direct extension of a customer service manager? That’s not so easy.
If you’re trying to persuade a company to offer you a refund on a defective product or an exchange on an out-of-warranty product, you’re facing an uphill battle. Many companies hire skilled writers who have 50 ways (or more) to tell you “no,” so make sure your complaint letter is carefully honed to overcome their defenses.